Frequently Asked Questions

General FAQ

How can I contact Playball?  Please contact your local franchise here
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How long are Classes?
Playball classes run for between 40 minutes and an hour. This is dependent on age and can vary slightly between franchises.
What if the weather is bad?
As Playball is an outdoor programme, please dress your child appropriately. During March - October we are outside, and November - February we are inside. (Please contact your franchise for exact dates and venues). During the months when we are outside, we will never cancel classes as the weather is often unpredictable and we do not know if it will be raining at the time of your class. In light rain we will continue as normal but if the rain becomes heavy, and therefore dangerous, we may seek shelter until it lightens again. In wet weather, a water resistant hooded coat should be worn. Some venues have an indoor venue alternative and you will be told if this is the case. Despite weather reports, there may be a gap in the weather where it is possible to teach and so our coaches will be there, rain or shine, to fit in as much Playball as possible.
Can I do a Make-Up lessons?
No refunds are given for missed lessons. Parents will need to notify their franchise before their child misses a class in order to do a make-up a lesson. We can only allocate spaces for children who have missed their lesson due to illness or class cancellations; please note that this does not include holidays, birthday parties and the like. Make-up lessons can be made up by attending another class on an alternate day and time if there is space available. Please contact us to confirm if there is space available in the class you would prefer. You can view the class schedule on our website. Make-ups do not transfer into the next term.
Can I do a Drop-in lesson?
Please ask your franchise directly about this.
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When should I pay?
Payment should be made before the first day of term. If enrolling for a new term, we ask parents to go through the enrolment process with payment upfront to reserve a place in the lesson. Should your child attend a class prior to payment, we accept this as your first lesson and your fees will be calculated accordingly. If you choose not to continue after the first lesson, we expect that you will inform us of this within 24 hours. There will be no charge for this lesson and if you have paid for the term, your fees will be refunded. Payment and enrolment must be made prior to the first lesson should you choose to hold your place in the lesson. NO place is guaranteed without payment and enrolling.
Can I Join part way through the term?
Enrolment is on-going, so you can join anytime! You may still register even if the start date has passed. Tuition fees will be pro-rated accordingly.
In a typical sports environment, we are aware that many things can go wrong, but it is our policy to keep these factors to a minimum to ensure the well being of pupils in our care. We do not take injury lightly, and we will assess the situation and decide on the best course of action to be taken. Provided that all reasonable care and precautions are taken, you will be asked to give your consent that Playball cannot be held responsible for any accident that may occur, and that all persons who take part in our activities do so at their own risk. We ask that your child abide by all rules that are set out by Playball and the venue, and that they may be excluded if they fail to do so.
Change of Coach and Venue
Although we strive to keep the same coach for the term, due to unforeseen circumstances it may be necessary to change or to substitute another coach for a few lessons / the remainder of the term. At certain venues or at various times of the year, it may be necessary for us to change the venue. All parents will be notified of the change as soon as it is possible to do so. We understand that this is not ideal, however, the change will be in the best interest of your child and may be unavoidable.
Starting a New Class
The starting of a new class is subject to the availability of places. Parents will be informed if a class is cancelled due to insufficient participants. Furthermore, we may put the start date on hold until we have sufficient numbers for a class.
Term Dates
This information is available on the Franchise Home Page. There are no lessons over the school half term or on bank holidays, howerver we will run Holiday Camps during this time.
Please check the website for your venue address.
Water Breaks
Please bring a water bottle with you for half time.
The Trophy/Medal
From the age of 3 years old, we start to introduce a floating trophy/medal. The aim of this is not based on skill but is rather handed to the child who has tried the hardest, listened well, and had lots of fun! This trophy/medal needs to be brought back each week in order to be handed out to the next child. If the trophy is lost and does not come back; we will invoice you for a replacement. The trophy does not get handed out at the last class of term.
Squash Court Rules
No black soled shoes are allowed on the squash courts. Please ensure that your child has light coloured soles or they are also welcome to take part in bare feet (no socks for safety reasons!). No adult / outdoor shoes or boots are to be worn on the courts and buggies are to be left outside in a space that is not invasive.
How does our class re-booking process work?
All active members of Playball will be sent an email with their priority booking date deadline. Once the priority booking date has passed, new customers are able to book the spaces that are left. Spaces are not secure until payment has been received.

Parent's Conduct

Do I participate in the lesson?
Along with the obvious physical development benefits of Playball, we are also setting the scene for developing independence and other life skills. All parents are invited to enjoy watching the class, but we ask that you watch from a distance in order to keep distractions to a minimum during the sessions. We find that young children do best in class if they can focus on just their teacher and their classmates. If your child needs to be made to feel secure by your presence for the first few lessons, you are welcome to stand behind them, encourage them to get involved, but please do step away as soon as possible.
Can I Bring Younger Siblings to the Lesson?
Yes, but siblings must please be kept clear from the playing area. We ask you to make sure that they do not disrupt the lesson or play with any of the equipment, unless it has been offered to them by the coach.
I'm not sure how my child will react at the first lesson?
At all ages, it is normal for a child to attend several classes before feeling fully comfortable in class. Don't be discouraged - your child is adjusting to a new environment and, for some of them, a completely new experience with a new teacher and new friends. Our primary concern is that you allow the teacher to initiate and maintain a Playball relationship with your child. Remember that all children adjust at different paces. While it may seem as if your child is not “getting into the class" at first, you'd be surprised at how much they are actually learning. Let your child take the time that they need to adjust, adapt, and absorb the class environment. Please distance yourself as soon as possible to allow the teacher to take control of the group.
All the classes are full, can I place my child in an older lesson?
Playball believes that children learn best when presented with learning objectives that are designed with the age of the child in mind. This is the best way for a child to gain confidence and self-esteem. Each curriculum level is designed by child development professionals to best suit the physical milestone stages and goals of the age range that they address. Please accept our professional judgment when placing a child in a particular class.